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The Fail Trail: Understanding 3 Social Media Crises [Infographic] | SocialTimes

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[…] In all three instances, Alterian found that the more proactive the brand was in handling the crisis, the more quickly they were able to recover.

Pretty good summaries. Analysis by Alterian using their SM2 monitoring tool

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Written by nevilleh

September 17, 2011 at 7:07

Posted in General

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